We understand that there may be instances where you need to return or seek a refund for your purchase. Therefore, we have implemented a hassle-free return and refund policy to ensure your satisfaction.
Return Eligibility
To be eligible for a return, the items must be in their original condition, unused, and with all the original packaging and tags still intact. Please note that certain items are non-returnable, including:
- Customized or personalized items
- Final sale items
- Items that have been damaged after delivery
Return Process
If you wish to initiate a return, kindly contact our customer service team at [email protected] within 21 days of receiving your order. They will guide you through the return process and provide you with a return shipping label. Please note that you will be responsible for covering the return shipping costs unless the item was defective or damaged.
Refunds
Once we receive your returned item, our team will carefully inspect it to ensure it meets our return eligibility criteria. If everything is in order, we will process your refund within 10 business days. The refund amount will be credited back to your original payment method.
In the case of a defective or damaged item, we will issue a full refund, including the cost of return shipping.
Exchanges
If you would like to exchange an item for a different size or color, please contact our customer service team at [email protected]. They will gladly assist you with the exchange process and provide further instructions.
Should you have any questions or concerns regarding our return and refund policy, please do not hesitate to reach out to us.